“The person who figures out how to harness the collective genius of his or her organization is going to blow the competition away.”
Walter Wriston, CEO of Citibank
During his tenure as CEO, the bank introduced, among other innovations, automated teller machines, interstate banking, the negotiable certificate of deposit, and “pursued the credit card business in a way that no other bank was doing at the time”.
The wisdom of Walter is now a reality. Collaborative innovation is the way of truly harnessing your workforce’s creative genius and I see it in action everyday…